At ChunriDupatta.pk, customer satisfaction is one of our highest priorities. As an official specialty store by RohiKhaddian.com, every order is backed by the same commitment to quality, authenticity, craftsmanship, and customer care that customers have come to trust from RohiKhaddian.com.

Every product is carefully inspected before dispatch. However, if you receive a product that is damaged, defective, incorrect, or significantly different from its description, we’re here to assist you through our Returns & Refund Policy.

Return Eligibility

A return request may be accepted only if all of the following conditions are met:

  • You received a damaged, defective, incorrect, or significantly misdescribed product.
  • You notify our Customer Support team within 24 hours of receiving your order.
  • Your return request is approved by our Customer Support team.
  • The product is returned within 4 working days after receiving return approval.

Return requests submitted after the specified timeframe may not be accepted.

Receiving Your Order

Please inspect your parcel carefully before accepting it from the courier.

Do not accept any parcel if the packaging appears to be opened, tampered with, damaged, or has a broken security seal.

If you believe your parcel has been tampered with, immediately inform the courier and contact our Customer Support team.

For claims involving damaged products, missing items, incorrect products, or products that do not match their description, an uninterrupted unboxing video showing the sealed package, shipping label, complete opening process, and the product inside is required as supporting evidence. This helps us investigate your claim quickly and fairly.

How to Request a Return

To initiate a return request, please contact our Customer Support team within 24 hours of receiving your order via WhatsApp.

Please provide the following information:

  • Your Order Number.
  • A brief description of the issue.
  • Clear photos of the product and packaging.
  • An uninterrupted unboxing video (where applicable).

Our team may request additional information if required during the verification process.

Return Approval

All return requests are carefully reviewed before approval.

Please do not return any product without prior approval from our Customer Support team. Returns sent without authorization may be refused and will not be processed.

Returning Your Product

Once your return request has been approved, please follow these steps:

  • Securely pack the product in its original packaging.
  • Ensure all original tags, labels, accessories, and promotional items (if applicable) are included.
  • Return the parcel through a reputable courier service using a traceable shipping method.
  • Share the courier receipt and tracking number with us via WhatsApp immediately after dispatching the parcel.

For approved returns within Pakistan, the standard return shipping charges will be reimbursed after the returned product has been received and successfully passed our quality inspection.

Once the approved return has been dispatched, it is the customer’s responsibility to ensure that the parcel is successfully delivered to our designated return address. If the returned parcel is delayed, lost, or fails to reach us for any reason, the customer will be responsible for coordinating with the courier company until the shipment is successfully delivered. ChunriDupatta.pk cannot process any replacement or refund until the returned product has been received and inspected.

Inspection, Replacement & Refund

After receiving your returned product, our Quality Control team will inspect it to verify the reported issue.

If the returned product is confirmed to be damaged, defective, incorrect, or significantly different from what was originally ordered:

  • If the same product is available in stock, a replacement will be dispatched within 7 working days after the inspection has been successfully completed.
  • If a replacement is unavailable due to stock limitations, a full refund of the product amount will be processed within 7 working days using the original payment method or another mutually agreed payment method.

If our inspection determines that the returned product is not defective, damaged, incorrect, or does not match the reported issue, the return request may be declined. If you wish to have the product shipped back to you, the applicable return shipping charges must be paid in advance using one of our approved payment methods. Once the payment has been received, the product will be re-dispatched to your provided shipping address.

International Orders

We proudly serve customers worldwide.

For approved international returns, customers are responsible for all return shipping costs, customs duties, taxes, and any other applicable charges required to return the product to our designated return address.

Once the returned product has been received and successfully passed our quality inspection, we will process the approved replacement or refund in accordance with this policy.

Order Cancellation

Orders may be cancelled only before they have been dispatched.

If your order has already been shipped, it can no longer be cancelled and will instead be handled in accordance with this Returns & Refund Policy, where applicable.

Non-Eligible Returns

Returns, replacements, or refunds will not be accepted under the following circumstances:

  • The return request is submitted more than 24 hours after delivery.
  • The product has been used, washed, ironed, altered, or damaged after delivery.
  • The product is returned without its original packaging, tags, labels, accessories, or promotional items (if applicable).
  • The return request is made due to a change of mind, personal preference, or an incorrect order placed by the customer.
  • Sufficient supporting evidence of the reported issue is not provided.
  • The product is returned without prior approval from our Customer Support team.
  • The returned parcel is lost, damaged, or fails to reach our designated return address during return shipping.

Customer Support

If you have any questions regarding our Returns & Refund Policy or need assistance with a return request, our Customer Support team will be happy to assist you.

WhatsApp / Call: +92 344 9444418

Email: cs@rohikhaddian.com

Thank you for choosing ChunriDupatta.pk. We sincerely appreciate your trust and remain committed to providing an honest, transparent, secure, and reliable shopping experience backed by the quality and customer service standards of RohiKhaddian.com.

Note: ChunriDupatta.pk reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. Last Updated: 12 June 2026